I was able to resolve this issue - here is what I did:
1. Rename the folder
C:\Program Files\Common Files\Business Objects\3.0
To
C:\Program Files\Common Files\Business Objects\3.0_OLD
2. Reinstall the Remedy user client. This forces the install to reinstall
the crystal link.
3. Checked under Control Panel -> Admin Tools -> ODBC Sources -- if there
are two Remedy ODBC Drivers I removed the older one and left the one which
was installed as part of the reinstallation of the remedy user tool.
Joe DeSouza wrote:
>
> Can that user run the same report from another machine of a user where it
> works?
>
> Joe
>
>
> ----- Original Message ----
> From: Robert Dalton <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 15, 2008 1:50:40 PM
> Subject: Receiving ARERR 1904 when Attempting to Run Reports
>
> Environment is Unix / Oracle / ARS 7.01 / ITSM 7.03
>
> A user attempts to run a report via the client software and receives this
> error: An error occurred while generating the Crystal report: 0x80004003
> - Invalid pointer (ARERR 1904).
>
> The error messages document only states that it is a Crytal error and to
> consult the Crystal documentation.
>
> Other people can run reports just fine. I've uninstalled and reinstalled
> the Remedy ODBC driver, and the Remedy client software is this did not
> resolve the problem. I've looked at the person's profile and everything
> seems fine. I also had the user type in the server name and port number
> on the Tools->Options->Advanced Tab under reporting server and this did
> not resolve the problem either.
>
> Has anyone else seen this error before.
>
> Thanks,
>
> Robert Dalton
>
>
>
>
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>
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