They are OOTB fields. All cutomizations done when RKM is installed are done manually.
-----Original Message----- From: Joe DeSouza <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thu, 16 Oct 2008 12:34 pm Subject: Re: Solutions with/without Knowledge Mangement Installed ** They do not sound familiar to me. It looks like they must have been customized fields. If you had backed up the system after install of the product, try restoring the templates to another location and compare them with the current templates so you can tell the difference on what had been modified on them. I would have helped you with that but unfortunately we have RKM installed on a test machine and I have mucked around with the original templates big time and they are nowhere close to what they were out of the box, and I didn't really care to save the original as its a test box.. Cheers Joe ----- Original Message ---- From: Mike Hennessy <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, October 16, 2008 10:11:45 AM Subject: Solutions with/without Knowledge Mangement Installed ** I’m looking at Flight Deck with Knowledge Management installed. On the Date/System tab of the Solution form, there are three date fields: Publish Date, Expiry Date, and Archive Date. According to the Change History of those fields, they seem to be part of the OOTB ITSM suite, but I’d like to know if anybody can provide me with “extra” confirmation that these fields aren’t part of the KM t ool. Thanks. -- Mike Hennessy Mobile: +1-732-551-5591 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
