All of the entries are XML documents that have entries in the KM database to do statistical reporting.
-----Original Message----- From: Chowdhury, Tauf <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 21 Oct 2008 2:04 pm Subject: ITSM 7.0.3 -Installing Knowledge Management Module ** All, Can someone provide best practices on how to import over an existing external knowledge base into the Remedy KM module? Can this be done by view forms into the legacy KB database or is it a complete customization to parse data from the legacy KB to the KM Module? Thanks. ? Tauf Chowdhury?| Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 P Please consider the environment before printing this email? ? ? This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
