I would verify that the ar server config file (ar.conf) has a line in it that specifies the group that you expect for this feature: ( Debug-GroupId ).
I would then go to the Group form and find any records with that 'Group ID' value. ( There should be only one. ) And as an added sanity... take the 'Group Name' value and look for any other Group form records with that 'Group Name'. ( There should be only one. But you may find multiple just because of the Search By Example settings on the field. So make sure the values really are all the same if you find more than one. ) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Oct 24, 2008 at 12:21 PM, Grooms, Frederick W <[EMAIL PROTECTED]> wrote: > ** > Yes our group form had Administrator listed twice (ID 1 and 8076), Customize > (2 and 8077), Submitter (3 and 8078) , ... > > I deleted the high IDs and restarted the server then everything was good > again. > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris > Sent: Friday, October 24, 2008 8:27 AM > To: arslist@ARSLIST.ORG > Subject: Re: RANT: Support Finally Got under my skin > > ** > Worth a look, I guess. This environment was originally a 7.0 ARS upgraded > to 7.1. Should I check the group form for this? > > -- > > Chris Danaceau <snip> > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W > Sent: Friday, October 24, 2008 9:25 AM > To: arslist@ARSLIST.ORG > Subject: Re: RANT: Support Finally Got under my skin > > ** > Sorry to jump in here but ... > > Are you sure you don't have 2 groups of Administrator? I had that problem > after the 6.3.0 to 7.1.0 upgrade. The upgrade added an additional set of > groups with different group IDs. I had all sorts of strange things going on > until I removed the incorrect (new) groups. It sounds like the server may > think the client side group is set as Administrator (the new one). > > Fred _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
