There are two in a production group -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 29, 2008 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Opinion needed - Service hangs on db disconnect (U)
UNCLASSIFIED Is ARS clustered as well or just SQL? Sandra Hennigan Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drake,Dave Sent: Wednesday, October 29, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: Opinion needed - Service hangs on db disconnect ** Just looking for an opinion or two, anecdotes...etc...etc We've got a high availability setup with two SQL clusters. If one fails, the other takes over. This is usually just a second or two so the Remedy application servers rarely even hiccup when this occurs. There have been occasions though where the failover takes a couple minutes and/or the database just isn't available for a couple of minutes. Instead of reconnecting in the background, in those instances, the app actually locks and the app servers need to be bounced. Has anyone noticed this or something similar? If so, what is your opinion? Sorry this is a bit vague...I've just seen this behavior a few times and the reaction is just usually a bounce. Like to have something more concrete, or at least consensual, to pass along to users as to why... Anything's appreciated. Thanks! ARS 7.0.1 p007, SQL2K, ITSM 7.0.3 p006, Win2K3 servers Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks - 816-201-1823 - [EMAIL PROTECTED] - www.cerner.com _____ CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
