Robert, Status is not the only thing that can be used to change colors in the Results list. See if the drop down in the results color tab has any other fields in it. There may be workflow attached to one of those fields that changes the color. HTH,
John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Friday, November 14, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Color change Been there, done that, even deleted the Default Admin View (the only view created for this form) and re-created it with the defaults. If you select the view and go to the results color tab, all the entries for status show the default color (black). //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, November 13, 2008 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: Results List Color change You may need to select the correct view first (using the same menu option) before updating the colors. //SIGNED// Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gornto, Robert R Civ USAF AETC 37 CS/SCOO Sent: Thursday, November 13, 2008 11:52 AM To: arslist@ARSLIST.ORG Subject: Results List Color change ** Does anyone know where in the database that the result list color selection is stored ? I changed the results list colors based on status and now I want to change them back and am unable to. I have created a new default admin view, tried to change the colors back 3 times and they will not change. I have had a ticket open with BMC for two weeks with no response. I figure it has to be a value in the database somewhere... //SIGNED// Robert R. Gornto, YC-02,37 CS/SCOO Chief, Network Operations DSN 945-0483 Comm 210 925-0483 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
