Hey All ~ I'm looking into developing workflow to alert a ticket submitter when task and task group templates are associated to existing Incident templates and I'm wondering if anyone has tackled this yet. Seems odd that the functionality doesn't exist out of the box, unless I'm overlooking it. I'm mulling over several different ideas but none of them seem as clean as I want... Anyone want to share ideas?
Thank you in advance. Windows Server 2003 / SQL Server 2005 7.1.00 Patch 002 AR Server 7.0.03 Patch 006 Service Desk TMS - version 1.0.00 Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
