I somehow had suspected that as I had gone through something similar not more than 2 weeks ago with the install of SRM. If you do look very closely at the install logs it does tell you that it found the systems you are trying to install just prior to the installer exiting with an error. Thats how I traced my errors with the install of SRM. We had a failed attempt at installing SRM, and this failed attempt filled up the SHARE Properties form in just the way you described and though half the workflow and forms didn't get copied the SHARE:Properties form had everything added to it.. Its funny that thy insert records into that form before a success return code..
Joe ________________________________ From: Shafqat Ayaz <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, November 20, 2008 6:03:26 PM Subject: Re: SLM Install Problem Solved ** Hi Joe ok this is going to crack you up. When the install program starts, it add entries to the Share:Applications form. If the install fails for any reason and even if you do the uninstall these entries are not removed! The problem I was having where the server was bombing out after half a install and no error messages written to the logs, was due to these entries. BMC after intensive research, advised me to delete the 3 entries in this form, and lo behold, the install went like a dream!! thanks for all your help, and maybe this will come in handy someday!! shafqat --- On Wed, 11/19/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Wednesday, November 19, 2008, 4:55 AM ** Anything written in the install logs? There are detailed logs available in the /tmp folder besides the logs that are available in the Logs subfolder found in the installation directory.. Joe ________________________________ From: Shafqat Ayaz <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, November 18, 2008 12:05:44 PM Subject: Re: SLM Install ** Joe yeah it creates the entries in the SHR:Application Properties form. It also creates some hidden system tables(not exposed in the Admin or User Tool). But that seems to be all it does. thanks shafqat --- On Tue, 11/18/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Tuesday, November 18, 2008, 7:41 AM ** Does the SHARE:Application Properties form already have SLM related entries? Joe ________________________________ From: Shafqat Ayaz <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 6:57:58 PM Subject: Re: SLM Install ** Joe yeah, the install does not even go past the first screen if that is not set. the variable is set correctly, the licenses are there, ITSM is already installed. can't think of anything else. thanks shafqat --- On Mon, 11/17/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: SLM Install To: arslist@ARSLIST.ORG Date: Monday, November 17, 2008, 11:14 PM ** Did you run through the list of pre-requisites? One of them being creating a environment variable BMC_SLM_JAVA_HOME pointing it to the directory that JRE is installed on? Joe ________________________________ From: Shafqat Ayaz <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 17, 2008 5:47:28 PM Subject: SLM Install ** Hi Guys An install problem with the SLM Module. I am trying to install the SLM Module on my QA server, and the install repeatedly fails. It gives the message that the install finished successfully, but no SLM forms appear on the server. Looking at the install logs, there does not seem to be any errors. It just reaches a stage where it re-starts the ARSever after doing part of the install and then gives the message that the install was succesful and exits. Any ideas would be greatly appreciated. I am talking to BMC support regarding this issue, and they seem as stumped as I am. ARS 7.0.1 patch 8 Oracle 10 SunOs 5.10 SLM 7.01 I had previously done the install with patch 5 and it went fine. I have installed it on patch 8 on the Development server without any problems. The only difference between the dev server and the QA is, that there are two servers in QA as part of the server group. I have tried installing after taking the server out of the server group and doing it as a stand alone server, no luck. thank you as always for any help or pointers you can provide. shafqat ayaz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
