Thanks for the responses everyone--yes, digging into the javascript was where I was initially headed but I wanted to throw the question out to see if anyone already did this.
This does have to work via the Mid-Tier so I ruled out any OLE stuff early on. I ended up building another form with a large 60-line character field I could call with a button since I didn't want the field portion of the character field displayed anyway on the original form. I simply pass the character field value in/out and you have the added benefit of being able to add extra instructions and workflow to the dialog. Regards and Happy Thanksgiving tomorrow for all U.S. admins... Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, November 25, 2008 8:48 AM To: arslist@ARSLIST.ORG Subject: Re: Character Field Window With a little research you could find the javascript function to call for the mid-tier -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Tuesday, November 25, 2008 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Character Field Window In my opinion, this is a nice solution. However, the only drawback is that this will not work via the Mid Tier. (OLE does not work on the Mid Tier). If you do have users utilizing the Mid Tier, you could build some Remedy workflow to "simulate" this functionality by opening a dialog form with a single character field with multiple rows and setting the dialog with the character field's value. You could then use an OK button to populate any updates to your actual character field. It's not elegant by any means, but your options on the Mid Tier are severely limited. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, November 25, 2008 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Character Field Window Hi Craig The keyboard shortcut to do this is SHIFT-ALT-F7 when you have focus in the field. You can automate this by using an active link to set focus to the field, then use OLE to 'press' the above key combination. See the downloads section on Gidd's website for details on how to use OLE and SendKeys. The string for SHIFT-ALT-F7 is +%{F7} HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, November 25, 2008 3:12 PM To: arslist@ARSLIST.ORG Subject: Re: Character Field Window Nope--already know about these. Basically, you have the expand button to the right of a character field and I want to "push" it via workflow so that the larger text window is displayed. The expand button process will be handled by a different button. //SIGNED// Craig Carter Software Engineer, RSP -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Tuesday, November 25, 2008 8:04 AM To: arslist@ARSLIST.ORG Subject: Re: Character Field Window Do you mean the run process command "PERFORM-ACTION-ACTIVE-LINK". Executes all active links associated with the specified Execute On condition (and field ID, as appropriate). The active links fire as if the Execute On condition indicated occurred. For example, PERFORM-ACTION-ACTIVE-LINK 8 specifies to run all On Modify active links as if a modify operation was performed. The active links fire, but no modify is actually performed. The options for this command are as follows: Button: PERFORM-ACTION-ACTIVE-LINK 1 <field_ID> Return/Table Dbl-Clk: PERFORM-ACTION-ACTIVE-LINK 2 <field_ID> Submit: PERFORM-ACTION-ACTIVE-LINK 4 Modify: PERFORM-ACTION-ACTIVE-LINK 8 Display: PERFORM-ACTION-ACTIVE-LINK 16 Menu Choice: PERFORM-ACTION-ACTIVE-LINK 128 <field_ID> Lose Focus: PERFORM-ACTION-ACTIVE-LINK 256 <field_ID> Set Default: PERFORM-ACTION-ACTIVE-LINK 512 Search: PERFORM-ACTION-ACTIVE-LINK 1024 After Modify: PERFORM-ACTION-ACTIVE-LINK 2048 After Submit: PERFORM-ACTION-ACTIVE-LINK 4096 Gain Focus: PERFORM-ACTION-ACTIVE-LINK 8192 <field_ID> Window Open: PERFORM-ACTION-ACTIVE-LINK 16384 Un-Display: PERFORM-ACTION-ACTIVE-LINK 65536 Window Close: PERFORM-ACTION-ACTIVE-LINK 32768 Copy To New: PERFORM-ACTION-ACTIVE-LINK 131072 Window Loaded: PERFORM-ACTION-ACTIVE-LINK 262144 NOTE: <field_ID> refers to the ID without the $ around it. i.e. PERFORM-ACTION-ACTIVE-LINK 1 536870923 Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Tuesday, November 25, 2008 8:27 AM To: arslist@ARSLIST.ORG Subject: Q: Character Field Window Does anyone know of a way via workflow to simulate a button-push on a character field to open the larger view window? For example; have an alternate button that when pushed, opens a character field window. ARS v7.0.1 P5 //SIGNED// Craig Carter Software Engineer, RSP ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
