Except I'm not sure Ben has answered your question. He's given you the 'Status' values for Help Desk, and you asked for 'Status Reasons' when the 'Status' is Resolved. The answer is there aren't any. In version 6, the only status that had 'reasons' was 'Pending', and the field that holds those reasons is just called 'Pending'
Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, November 26, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Incident Management ** Thanks a lot. Yeah I didn't know what the previous version was called. Thanks for your info! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys Sent: Wednesday, November 26, 2008 11:54 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Incident Management ** Sorry. This is for TASKS. Here's the HPP statuses: 6 7 Enum 1 0 6 Status(Status*) Enum: --> New, Assigned, Work In Progress, Pending, Resolved, Closed Ditto for the actual values Cheers Ben ________________________________ From: Ben Chernys [mailto:[EMAIL PROTECTED] Sent: November 26, 2008 5:34 PM To: 'arslist@ARSLIST.ORG' Subject: RE: ITSM Incident Management I presume you mean HPD:HelpDesk since there was no incident management in 6 # 7 7 Enum R 0 6 Status(Status*) # Enum: --> Staged - 1000, Assigned - 2000, Pending - 3000, Work In Progress - 4000, Waiting - 5000, Closed - 6000, Bypassed - 7000 # 6 7 Enum R 0 6 Status(Status*) # Enum: --> New, Scheduled, WorkInProgress, Pending, Closed New is 0 the rest go up by 1 in 6 Cheers Ben Chernys www.softwaretoolhouse.com<http://www.softwaretoolhouse.com> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: November 26, 2008 5:14 PM To: arslist@ARSLIST.ORG Subject: ITSM Incident Management ** Hi everyone, Can someone tell me the default OOB values for the Status Reason menu drop down when Status = Resolved for ITSM Incident Management VERSION 6?? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
