Joe, Did you ever get this issue resolved? I'm experiencing the same thing with Tomcat 5.5.25. I also submitted an issue to Remedy Support and verified that I have the Mid-Tier path in the SLM Collector Service ImagePath value in the registry.
Jon On Tue, May 27, 2008 at 4:02 PM, Joe DeSouza <[EMAIL PROTECTED]> wrote: > ** > I have a development environment where I have to set the Remedy Mid-Tier on > a Apache Tomcat server version 5.5.17 that is locally installed. I have to > have the SLM collector service to use this same tomcat engine.. > > So after installing the SLM engine, the SLM collector service and the > Apache Tomcat service fight for the same port. As a result I had to stop the > tomcat service if I want the SLM collector service to start and vice versa.. > They both cannot run at the same time. > > I was told by someone in Remedy support that it is possible to run the mid > tier application without turning on the Apache Tomcat service as the SLM > collector service already initiates the tomcat engine. However with the > Apache Tomcat service down, I can only manage to successfully open the login > pages of both the Mid-Tier user login or the Mid-tier config page. > > The moment I enter the password and try to login I get the HTTP Status 500 > error - > > For the config application I get this error when I login.. > > java.lang.UnsatisfiedLinkError: CCPUtilApp > com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method) > com.remedy.arsys.config.Configuration.login(Unknown Source) > com.remedy.arsys.config.ConfigServlet.login(Unknown Source) > com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source) > com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source) > com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source) > com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source) > com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source) > javax.servlet.http.HttpServlet.service(HttpServlet.java:709) > javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > > After trying to login into the user login I get this error > > java.lang.UnsatisfiedLinkError: ARInitialization > com.bmc.arsys.api.Proxy.ARInitialization(Native Method) > com.bmc.arsys.api.Proxy.<init>(Unknown Source) > com.bmc.arsys.api.ProxyJRpcBase.<init>(Unknown Source) > com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) > com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) > com.bmc.arsys.api.ProxyPool.get(Unknown Source) > com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source) > com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) > com.bmc.arsys.api.ARServerUser.login(Unknown Source) > com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source) > com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source) > com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source) > com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source) > com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) > com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) > javax.servlet.http.HttpServlet.service(HttpServlet.java:709) > javax.servlet.http.HttpServlet.service(HttpServlet.java:802) > > The mid-tier installation lin path is in the PATH.. Has anyone got this > working successfully and have the mid-tier and the SLM collector service to > share the same Tomcat instance? > > Joe > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
