As far as the application is concerned, that is an O/S function. If the O/S still thinks the second monitor is viable then it will tell the application that screen is fine.
This is an O/S issue as it happens with all sorts of applications. Windows simply seems to not be smart enough to notice a window is opening off of the screen. However, depending on the video card you have, you can fix this. I know my nVidia card at home comes with drivers that have the option "prevent windows from opening off screen" that will put any window that tries to open on a non-connected monitor in the upper-left corner of the first active screen. --- J.T. Shyman -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lyle Taylor Sent: Wednesday, December 10, 2008 10:19 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, this particularly issue _is_ an application issue. It's due to poor programming. The application should ensure that the location is valid before trying to display the dialog there. Lyle Taylor -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 8:46 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Agreed, although I think its possibly a mix of OS and applications at fault - I've seen it on one of our intranet applications, which has dropdown lists appearing on the primary display whilst the browser in use (IE 6) is on the secondary screen. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 10 December 2008 13:44 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. I almost see it as an OS issue then... The OS should take care of that. But I'm sure that they'll say it's an application issue. You should bring up the outlook issue with them (Microsoft), at least that way they couldn't point fingers at the vendor/os maker :) Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, David Sent: Wednesday, December 10, 2008 5:50 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. During the day I'm working on two monitors, and before leaving (and being on-call on an evening) have to ensure that everything opens on the primary laptop display. This isn't just a Remedy issue - outlook "likes" to open messages on the secondary screen if thats where they were last opened, exactly the same as the Remedy User tool does with the object list. Related to this - have the user tool open on a secondary screen, right click on an attachment box, and the "Add/Remove/View" options appear on the far right of the primary screen .... 'tis a right royal pain, but I've seen it happen on other applications as well .... Regards Dave Barber -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: 09 December 2008 17:10 To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Well, I sent it off to my customer to try, but I think that he had already managed to hook up another monitor first. I'll let you know if he tried it though. Thanks, Gary Opela, Jr. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Let me know if it fixes your problem for ya...:) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. Wow thanks! This is crazy. It's like trying to reprogram a setting in your car, Put the key in the ignition, press the brake twice, the gas once, run on the left blinker, then turn it off, turn your head to the left and cough, and you increase your fuel efficiency by .01%. Also reminds me of cheat codes on the old school NES! Gary -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, December 09, 2008 10:42 AM To: arslist@ARSLIST.ORG Subject: Re: Object list is on wrong screen. ** Gary, You can have him open the object list and hit this key sequence Alt-Space, then hit M, then hit left arrow. then start moving his mouse and the object list will be attached to the mouse. Alt-Space opens up the context menu for the active window, M is the hotkey for 'move'. Hitting the left arrow starts moving the window and attaches the mouse to it....then starting to move the mouse moves the window into the confines of the visible space because windows won't let you move your mouse onto that nonexistent second monitor. I got this from my years doing desktop support...works every time for me over the years. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Tuesday, December 09, 2008 9:23 AM To: arslist@ARSLIST.ORG Subject: Object list is on wrong screen. ** I have a user who moved from dual-monitors to single monitors and unfortunately the object list window is opening on the non-existent second monitor. I had him wipe out his ar.ini, just to see if maybe that is where remedy stored the location of the pop-up, but that didn't work. Does anyone have any ideas (other than hooking up a second monitor again and dragging it over)? I would have thought that remedy would have been smart enough to know there was only a single monitor hooked up. 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