Hi,
Saw few earlier threads on the same issue related to Remedy midtier Cache. This is not just warning but error. Here is the story from our side; At Asset Management console or related forms, user gets error: " Unable to setup data connection, which is preventing the application from working correctly. (ARERR 9351) ". After this error, none of the user is able to login to mid-tier. After entering ID and password, the browser continues to hunt but no home page is displayed. Once I flush mid-tier cache, user can login until one of them get the above error. Env: WebLogic 9.2 MP3, mid-tier 7.1p5 on Linux. ARS7.1p5, ITSM 7.0.03 on Windows. Same error appears randomly in midtier hosted on Tomcat 5.5 on the same ARS server box. Seems some corruption in ITSM apps. Other related/unrelated symptom; 1. User login through browser, gets homepage, logout, clicks on 'Return to home page' link, gets login screen, enters ID & password, clicks Login button, browser continue to request but loads nothing until displays "The page cannot be displayed". 2. After getting the above error, at WebLogic mid-tier console clicked on 'Cache Setting' got internal server error 500, but I can continue to browse/modify all other config links. I have submitted this issue to bmc. Perhaps after few weeks of fight they would admit it as a defect. I have already seen few JVM/cache related being worked out by them. Regards, Anthony From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Friday, September 19, 2008 4:38 AM To: [email protected] Subject: ARWARN 9351 error ** Hi Group, I just wanted to know if anyone faced this warning message (ARWARN 9351) Unable to setup data connection, which is preventing the application from working correctly. I looked up the AR System error messages and the only extra addition that I could find for the error was "An internal error occurred during a back channel request from the browser to the mid tier server". How do I get rid of this error message? I have set the work view refresh setting to 1 minute and the minute the screen refreshes this warning message pops up. I am on AR Server 7.1 and Mid-Tier 7.1. Thanks Sivarama __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
