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_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Greg Fabie Sent: Thursday, December 11, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARERROR 45093 ** Here is what I have collected on the subject: BMC has defect SW00280511 and will get fixed with Patch009 of the Task Management System 7.0.03. Scenario A user created a Change with lots of tasks and changed the status of the first task to ?Closed? (probably over the Cancel button). When the Change went into ?Implementation in Progress? the second Task did not changed to ?Pending? and is still in ?Staged?. Which means that this Change got stuck. When we try to set a new status manually, following error massage appears: This task (or group) must be activated (from the parent) before it can be changed to the status: Assigned (ARERR 45093) Here is the work around 1. Open the Change Request and identify the tasks that are in a closed status and status reason = cancelled. Note down the change request id and the task ids. 2. Open the TMS:AssocSummaryDataJoin form and search where the RootRequestName = Change Request Id. 3. Find the tasks that were closed (cancelled) and change the sequence to the last sequence i.e. this task(s) should have a sequence higher than the other tasks associated to the change. Also change the status to Staged. Save 4. Go to the change form and select the tasks that need to be trigerred and click on the sequence up button. This should change the sequence number on the task and it should go into the assigned status. 5. Go back to the TMS:AssocSummaryDataJoin form and change the status of the tasks that were modified (the cancelled tasks only) to closed. OR try 1. Open the Change Request and identify the tasks that are in a closed status and status reason = cancelled. Note down the change request id and the task ids. 2. Open the TMS:AssocSummaryDataJoin form and search where the RootRequestName = Change Request Id. 3. Find the tasks that were closed (cancelled) and change the sequence to the last sequence i.e. this task(s) should have a sequence higher than the other tasks associated to the change. Also change the status to Staged. Save 4. Go to the change form and change the status of the Change to Sheduled. 5. Select the tasks that need to be trigerred and click on the sequence up button. This should change the sequence number on the task and it should go into the assigned status. 5. Go back to the TMS:AssocSummaryDataJoin form and change the status of the tasks that were modified (the cancelled tasks only) to closed. 6. Change the status of the Change to Implementation in Progress. On Thu, Dec 11, 2008 at 9:55 AM, manoj jain <manoj.jain4...@gmail.com> wrote: ** Hi All, When i am changing task status staged to assigned it throws error that "This task(or group) must be activated(from the parent) before it can be changed to the status:assigned.ARERROR 45093" Thanks & Regards, Manoj Jain __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
