** Thank you Guillaume,
This is a good idea, a first stage is to consider people as CI. I will try this way. Regards. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: 12 December 2008 01:12 To: arslist@ARSLIST.ORG Subject: Re: Affected users There are a User Community and an Organization CI classes. So you could relate the change request to such CIs. You would of course need to create these CI records manually. You could also relate this type of CIs to incidents and problems. This is literally the nirvana stage (i.e. vision) of Service Impact Management. -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of BROTONS Oscar Sent: Thu 12/11/08 6:01 AM To: arslist@ARSLIST.ORG Subject: Affected users Good Morning, In our current Change Request based on ITSM 5.6 we introduced a customization that allows relating a change request with a set of affected users. I haven't found anything similar in Change Management 7 of Service Request 2.2. Is there some similar functionality for this pourpose? If not, have someone else done something similar? Thanks a lot. Regards. Oscar Brotons. ************************************************************************ ********************** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ************************************************************************ ********************** ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ********************************************************************************************** IMPORTANT: This message is intended exclusively for information purposes. It cannot be considered as an official OHIM communication concerning procedures laid down in the Community Trade Mark Regulations and Designs Regulations. It is therefore not legally binding on the OHIM for the purpose of those procedures. The information contained in this message and attachments is intended solely for the attention and use of the named addressee and may be confidential. If you are not the intended recipient, you are reminded that the information remains the property of the sender. You must not use, disclose, distribute, copy, print or rely on this e-mail. If you have received this message in error, please contact the sender immediately and irrevocably delete or destroy this message and any copies. ********************************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
