6.3 support falls under the standard support policy posted here: http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759 6,00.html With the release of AR System 7.5.00, AR System 6.3.00 is now a C-3 release. AR System 7.5.00: Current (C) AR System 7.1.00: C-1 AR System 7.0.01: C-2 -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Friday, January 16, 2009 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? ** David - Has BMC released an end-of-life/end of support statement for 6.3? Is this official? (this has absolutely nothing to do with the fact that I got up at 5:30 AM last Sunday to upgrade a server to 6.3.... :) ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, January 16, 2009 1:47 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? ** Yes, AR System 7.5.00 just reached what we call "Web GA". The physical GA (i.e. where printed manuals and DVD packaging will be available) will occur later this month - hopefully no later than the 30th. Because of internal processes, different deliverables of the release come out at different times of the day (or days). So the EPD is up, but the documentation section in Support Central has not yet been activated. There is a link from EPD to the individual documentation, however. The compatibility page update is also lagging a little. Everything should be available through normal channels by end of day Monday if things continue to go well. Also note that the official marketing launch of AR System will coincide with a larger launch of other BMC products scheduled for later this Spring. Thus the marketing pages on www.bmc.com will most likely remain updated for several weeks. The easiest way for folks to review quickly what is new in the release is to look at Appendix A in the "BMC Remedy Action Request System 7.5.00: Release Notes with Known Issues" document, which can be found through this direct link: 16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release Notes with Known Issues PDF <http://www.bmc.com/supportu/documents/53/84/95384/95384.pdf> Enjoy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank, Gordon M. (CMS/CTR) Sent: Friday, January 16, 2009 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? ** ARS 7.5 has just been released!!!!!! It is in the Supportweb Downloads, and the name of the download is "BMC Remedy AR System Server" Gordon M. Frank Lockheed Martin ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, January 16, 2009 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? I wonder how different it is from the very initial release they gave away a year ago called the Dev Studio. I liked the fact that it was much faster as it didn't do a million searches when opening any workflow objects and did a search only when needed. I thought that was cool and was great performance wise.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of robert.2.k...@continental-corporation.com Sent: Friday, January 16, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5? ** Im most curious about the new Admin client, Eclipse based ! Scott Parrish <sparr...@itprophets.com> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 16.01.2009 17:45 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ARS 7.5? During the final call for the open beta it was announced that ARS 7.5 would be released today. More than likely it will be tonight as I am sure that BMC doesn't want/need everyone downloading at the same time during business hours. We were told during the call that there would be an announcement on the BMC website (main site or support web, I'm not sure) when the download is available. ITSM 7.5 should also be available today. Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia Sent: Friday, January 16, 2009 11:35 AM To: arslist@ARSLIST.ORG Subject: ARS 7.5? A support engineer from BMC just told me that Remedy 7.5 is being released today...is that true? -Tricia __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
