A couple of thoughts: 1. Are you using a server group, and possibly the servers are not synching properly? 2. Are you using a preference server that you are being logged into as well, and potentially that server still contains the old active link?
Thanks, LisaD Ramey, Anne wrote: > > I'm running ITSM 7.0 patch 7 with the task module/patch for incident > (9002) installed. I am trying to make a fix to the active link > INT:HPDTMS:INC:CreateNewTaskOpenTAS because it is not setting the assignee > groups (which is a problem for me because we are multi-tenant). The > problem is this, once I run this active link once, it seems cached forever > in my user tool. I have cleared by arcache, re-logged into the user tool, > rebooted by desktop and restarted the server in between changes to this > active link with no effect what-so-ever. It is always running the active > link exactly as it did the first time I ran it. For example, right now > the active link is disabled entirely according to Administrator, yet -even > though I restarted by user tool- my user tool is still running the active > link. > > Has anyone run into anything like this before? Any ideas? > > Anne Ramey > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties only by > an authorized State Official. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > ----- Lisa D -- View this message in context: http://www.nabble.com/Active-link-not-refreshing-tp21507293p21531734.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
