Hi Listers, Has anyone uncovered all server name references that need to be replaced when doing a DB backup/restore to migrate an ARS/ITSM 7 DB to another server? I've seen a few postings on this but can't find anything complete. All KB entries regarding server name changes appear to be really outdated.
Any assistance would be greatly appreciated. Thanks ...anik Copy ARS Server with ITSM 7 thru database copy? Rabi Tripathi Mon, 12 Nov 2007 13:19:00 -0800 Let me summarize what you guys said so far about copying ITSM 7 from one server to another one: (1)Copying the file system from one server to another one is a bad idea. Ok. I was not planning on doing this. Only want to copy the database, after I install all the software on the new server. (2)After I install all the applications, and copy the database to the new server, I need to: a)Update path to help files b)Update SHR:Application records. I see the server references to update on this form's records. c)Update CAI:Application Registry records. I see the server references on this form's records, so I will update them. d)Need to update Configure "Custom Form Info" form records. I can't find this form. Probably an alias. What's the actual form name? e)Update "Email form", meaning "AR System Email Configuration" form recrods. I can't find server reference on this form. Are you guys talking about a different form? f)Need to reinstall EIE and AIE after database copy. "To make EIE work after moving databases, read the note on how to configure EIE on a server group or a shared database." EIE=Event Integration Engine, AIE=Assignment Engine? g)May need to update User and "People" (CTM:People) forms. I can't find server name references here, but I guess I need to fix the license information. Is that it? It can't be that easy! May be it is. I will then need to spend some more time modifying some parameters in Server Info tab on Remedy Admin as well as ar.conf to account for the fact that I may want the new server to behave differently (in my case no server group setup). I'm trying to see if I can somehow do a database query to see which tables have my server name embedded. If I find anything new I will share with you guys. In the mean time, please validate or add to the list above. Wondering if there is any white paper on this. The likely answer is no. Or, if the partner implementation trainings covers such a copy, or any other way of copying apps. If not, that's an inexcusable omission. Or so I think. Regards. --- Joe D'Souza <[EMAIL PROTECTED]> wrote: > Neither will Help paths to OTB applications be > correctly configured. You > will manually need to configure these manually by > altering the paths in the > SHARE:Application Properties form by editing the > path to help. > > To make EIE work after moving databases, read the > note on how to configure > EIE on a server group or a shared database. > > Pardon my ignorance, but what is AIE? > > > Joe D'Souza > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [EMAIL PROTECTED] Behalf Of strauss > Sent: Monday, November 12, 2007 2:43 PM > To: arslist@ARSLIST.ORG > Subject: Re: Copy ARS Server with ITSM 7 thru > database copy? > > > Another thing that will not copy correctly with a > database is EIE or AIE > - you will have to reinstall it after the move, but > that does work. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/ > No virus found in this outgoing message. > Checked by AVG Free Edition. > Version: 7.5.503 / Virus Database: 269.15.30/1126 - > Release Date: 11/12/2007 > 12:56 PM > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where > the Answers Are" > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
