There is a good chance you also have a Thin Client to manage the communications between the phones and Remedy.
This will have a DDE string that does various things for you ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services Thanks, that at least gives me a heads up of where else to start looking. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Sanders Sent: Tuesday, January 27, 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Mysterious ancient services ** Hi William Those 2 services and the associated exe files were part of the CRM application (written originally by ?Baystone?, and bought out by Remedy many years ago). They were designed to queue up records to be processed, and then process them at a later stage. They were never incorporated as part of the base ARS server as far as I know. Also, I doubt that they were used in screen pops. If it's CRM, I'd start looking at DDE actions in the workflow. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk <mailto:david.sand...@westoverconsulting.co.uk> web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, January 27, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Mysterious ancient services We are de-constructing an old IVR integration that has been in use forever on a CRM 4.5 instance. We upgraded the AR servers and application to 7.x last year - the IVR integration is still chugging along on the old server. The problem is no one - literally - knows how it works at the actual mechanical/technical level. We conceptually know the system does a lookup to a remote table that is accessed through a view form in Remedy. There are two services running on the box and we don't know what they are or what they do. They might be custom written for this site - or they might be something standardized. They are called: Remedy Binary Queue Extractor Remedy Binary Queue Service I don't remember these evere being part of any Remedy 4.x application but then again it's been a looooooooooooong time.... William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________________________________________________ STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
