ALL,
 
We are having an issues with the SLM Application.

 

One of the SLM Form (SLM:PenaltyReward) is corrupted (A developer did save as 
of this form to create a copy or similar; that removed it from the application) 
and when we open the Incident\any form that access any SLM form, we get the 
Application not licensed error. "The application is not licensed  : Remedy 
Service Level Management (ARERR 9858)".  We tried re-installing the SLM, but 
that did not work. So, we are thinking of uninstalling the SLM first and then 
install it freshly.

 

But when i am looking for Uninstalling instructions in the SLM-Installation 
guide i did not find any.How do i uninstall the SLM Application?

 

Do you suggest Un-Installing and Re-install will fix the issue "A form is 
removed from the SLM Application" ? 

 

Environment: ITSM 7.x including SLM.7.x running on a HP-UX OS.

 
Thanks,
VB
 

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