For those of you looking to install SLM 7.0.03 with the new 7.5 - here is how it can be done. The install barks when you attempt to install as it claims the contract mgmt application is a higher version & dies. In order to install, you have to go to the Share:Properties form and change the versions on 4 values: 1. Contract Management 7.5.00.0 to 1.0.00 2. Remedy Administration Console from 7.5.00.0 to 1.0.00 3. Remedy Reporting Console from 7.5.00.0 to 1.0.00 4. Remedy Foundation Prime Elements from 7.5.00 to 1.0.00 Run the installer and it should work, then change the values back after the install.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Thursday, January 29, 2009 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: How to Re Install SLM ** What operating system are you installing on? There were numerous issues with installing SLM 7.03 on Solaris especially if you were doing it as non-root. Here are just a few things to check... 1.) Make sure the application is licensed. There was a bug with this but unfortunately I don't remember the specifics 2.) Before you re-install go to /var/tmp and delete any/all logs (or rename/move) from the previous install If it still won't re-install contact BMC support. We had to roll back to our pre-SLM database several times when we were trying to install. Strangely we only ever had problems on 2 of our 4 environments - the other two worked the first time. There was no known difference between them. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com 701-306-6157 C 715-592-5185 O ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pintu mallick Sent: Thursday, January 29, 2009 3:47 AM To: arslist@ARSLIST.ORG Subject: How to Re Install SLM ** Hi Friends, I'm having and issue with SLM Module somehow few workflow got deleted. Now I'm getting this error while trying to create new incident The application is not licensed (ARERR 9858) ARERR [8800] The specified container owner name is incorrect : SLM:Measurement I want to do a re - install of SLM module. I did follow the steps as BMC explained on Install Overwrite section but didn't help. Please share your ideas how to uninstall SLM 7.0.3 and install again. ARServer - 7.0.1 Patch 9 ITSM - 7.0.3 - Patch 007 SLM - 7.0.3 Thanks & Regards, Pintu __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
