I would also like to know the answer to this.
--- On Tue, 2/3/09, Shafqat Ayaz <shafq...@yahoo.com> wrote: From: Shafqat Ayaz <shafq...@yahoo.com> Subject: Pending Times To: arslist@ARSLIST.ORG Date: Tuesday, February 3, 2009, 5:28 PM ** Hi All this question has probably been asked before, I have checked the archives and did not find anything, so here goes. Is there any place in Incident Management where it stores the total time while the Incident was in a Pending Status? ITSM 7.01 Many thanks for your help Shafqat Ayaz __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"