Warren I've got the 5.5 SLA User Guide if that would help. --
Chris Danaceau This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Friday, February 06, 2009 12:51 PM To: arslist@ARSLIST.ORG Subject: SLA 5.5 ** Does anybody have the PDF's for the ITSM 5.5 suite? Specifically the SLA (i'll take them all if you have them)? I'd really appreciate it. <RANT> It's pretty weak that BMC doesn't keep the documentation available to PAYING CUSTOMERS! I don't care if it's out of support, it takes NO space to keep them on file!!!! *SIGH* </RANT> Warren R. Baltimore II Remedy Developer 410-533-5367 __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
