Kevin, patch 9 for ITSM may help you. It fixes this defect, according to the readme:
SW00300084 Performance bottlenecks occur on a large scale implementation of the BMC Remedy Incident Management application when relating Incident records. --- J.T. Shyman _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Wednesday, February 11, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Incident Relationship Issue List, I have an issue with Incident Management that I am wondering if anyone else has had. I will give the scenario A incident is created and then multiple incidents are created after that one and then related back to the original as a "duplicate". Then when the original is resolved thus resolving the rest of them it takes a long time and sometimes does not even resolve the original incident as well as the duplicates. I had one incident with 10 duplicates related to it and I resolved the original and after a day none of them are resolved. I have been working with BMC on this but no luck. Has anyone else had this issue. AR Server 7.1 patch 4, ITSM 7.03 patch 8 Unix Server, Oracle 10 DB. Let me know if any more information is needed or if this scenario does not make sense. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
