Has anyone on the list used BMC's Desktop Capture, BDC? BMC is billing it as
a Flight Recorder that will capture everything the user is doing in Remedy
up until he or she encounters an error in the ITSM app he or she is using.
Then the user forwards that capture to the Tier 2 folks who are saved "lots
of time, etc." by the recording.
It sounds like a loop recorder of, for instance, a minute or so of desktop
activity that stops recording on an error. Actually, it sounds pretty
interesting.
--
Bob Rowe, Remedy Action Request System Development and Administration
robert.w.r...@gmail.com
"The golden rule is to test everything in the light of reason and
experience, no matter from where it comes."
Mohandas K. Gandhi
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