Got it. Thanks again, David! Lyle
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, February 24, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 on Linux 64-bit? ** That documentation is correct. FTS requires a 32-bit client. This is a known limitation of the search engine used for FTS. Page 76 of the Release Notes (English) with Known Issues has more detail. 16-Jan-2009 BMC Remedy Action Request System 7.5.00: Release Notes (English) with Known Issues PDF<http://www.bmc.com/supportu/documents/53/84/95384/95384.pdf> You might have been looking just at the release notes without the Known Issues. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, February 24, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 on Linux 64-bit? ** Thanks, David. Here's another question. The Compatibility Matrix says this about Full Text Search: Known Issues for Full Text Search Supported Configurations 1. Full Text Search requires a 32-bit database client to be present to operate fully. Please see the BMC Remedy AR System 7.5.00 Release Notes known issue section for more information. I tried looking at the release notes for more information but can't find a known issues section or anything that speaks about FTS. Is this also a documentation bug, or do we indeed need both a 32-bit and a 64-bit Oracle client on the server in order to run FTS with the 64-bit AR Server? If we do need that, are there any special considerations that need to be taken into account in order for the 32-bit and 64-bit Oracle clients to play nicely together? For example, does anything special need to happen with the ORACLE_HOME, PATH or LD_LIBRARY_PATH environment variables in order for both processes to operate correctly? Thanks again, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Tuesday, February 24, 2009 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 on Linux 64-bit? ** > Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit > binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit > Linux servers for some reason? It is a 64-bit binary. The documentation on that page is in error. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, February 24, 2009 11:43 AM To: arslist@ARSLIST.ORG Subject: 7.5 on Linux 64-bit? ** Hi all, So, we're getting ready to install AR 7.5 on Linux based on the understanding I had gotten from other posts on the list stating that it was 64-bit. I'm starting to question that understanding based on what I'm readying in the installation guide. First, the installation guide indicates that only the UNIX servers are 64-bit (and they don't group Linux with UNIX - it's considered separately). Then on page 50 under "Installing AR System 64-bit servers", it says the following: On Linux and Windows, AR System is compiled on 32-bit platforms with compatible 32-bit database connectivity libraries. Consult your operating system and database vendors for information about compatibility support for 32-bit clients on 64-bit operating systems and how those 32-bit clients communicate to a local or remote 64-bit database. I saw the Linux: Expected 64-bit roadmap and interoperability with AR System PDF document that David Easter sent a link to, but that was from July 08, so I don't know if it still reflects reality. Can anyone confirm that the Linux AR Server (arserverd) actually is a 64-bit binary, or is it a 32-bit binary but BMC is only supporting it on 64-bit Linux servers for some reason? Thanks, Lyle Taylor NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
