Rohini, Thanks you filled in the missing link.
The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Maybe add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” a. Add new fields to “HPD:HII:CreateIncident_100`!” 6. Add fields to “HPD:Help Desk” Once again thanks to all, Howard On Wed, Feb 25, 2009 at 4:33 AM, Doug78 <dmitry.baryshni...@gmail.com>wrote: > The workaround is not to use CAI, and to create additional filter, > that would set the fields from the SRM:AppInstanceBridge to > HPD:IncidentInterface_Create. And finally to see the data in your > fields in HPD:Help Desk, you shoud add the mapping in the filter > HPD:HII:CreateIncident_100`! so your fields are pushed from > HPD:IncidentInterface_Create to HPD:Help Desk. > > On Feb 25, 8:41 am, Rohini Prasher <rohi...@hcl.in> wrote: > > You have to create enteries for these field in Question template form, > and may be in SyS form field selection. Have to create fields in Service > Request form. > > > > Regards, > > Rohini Prasher > > ________________________________ > > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Howard Richter > > Sent: Wednesday, February 25, 2009 4:57 AM > > To: arsl...@arslist.org > > Subject: Repost of a question. What do I need to do to push data from a > new field on the RQC:ServiceRequestWizard to the Incident or Change form > > > > ** > > All, > > > > I thought I would ask once more before I give up and try a different > direction. > > > > I need to add two fields on the RQC:ServiceRequestWizard and have the > data show up on a change or a Incident. > > Below I how I think it works and have the data going (seen in the logs) > to the CAI:EventParams, however, when the CAI pickes up the data it never > goes to the HPD:INterfaceIncidnet_Create from. > > > > BMC support, as it should can't help me since it a major change tot he > system. > > > > So any ideas would be great. > > > > Howard > > > > 1. Add fields to "RQC:ServiceRequestWizard" > > a. Modified Active link "RQC:RQW:Submit_110_SubmitRequest" to push > data from new fields to "SRM:Request" > > 2. Add fields to "SRM:Request" > > a. Modified filter "SRM:AOI:GetSRFieldValues" to push data from new > fields to "SRM:AppinstanceBridge" > > 3. Add fields to "SRM:AppinstanceBridge" > > 4. Add record to "SRM:QuestionTemplate" > > a. Filter > "SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20" > uses the records in "SRM:QuestionTemplate" to push the data to > "CAI:EventParams" > > 5. Add fields to "HPD:InterfaceIncident_Create" > > 6. Add fields to "HPD:Help Desk" > > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> > > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > > DISCLAIMER: > > > ----------------------------------------------------------------------------------------------------------------------- > > > > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > > It shall not attach any liability on the originator or HCL or its > affiliates. Any views or opinions presented in > > this email are solely those of the author and may not necessarily reflect > the opinions of HCL or its affiliates. > > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of > > this message without the prior written consent of the author of this > e-mail is strictly prohibited. If you have > > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > > attachments please check them for viruses and defect. > > > > > ----------------------------------------------------------------------------------------------------------------------- > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
