Thanks. So did BMC say it was their error?

________________________________

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore
Sent: Thursday, February 26, 2009 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Business Objects


** 
Brian,
 
I ran into the same exact error.  To correct, I had to create the path
it was looking for and probably copy over a few of the files as a
workaround.  Sorry, I no longer recall what those files are and I'm at a
different company now.  I was told that the next patch was going to
correct that issue.  At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1
patch 3.  Since you're at a much later version than what I was at the
time, I'm guessing they haven't patched that or that they reintroduced
the problem.  
 
 
 
Ben Cantatore
Remedy Manager
(914) 457-6209
 
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701


>>> bso...@scholastic.com 02/26/09 11:14 AM >>>

** 

I have been trying in vain for many, many months to get BO to work with
our MidTier. Business Objects says it is a BMC problem and vice versa.
On top of that I don't really trust our Crystal admin. Up to now I could
get the reports to display but always got an error when I tried to print
them. I am able to export the report to a pdf but can not print it. Now
I have another problem. I just updated the report in the remedy Report
form and get this error:

An unexpected error has occurred 
com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report "C:\Program Files\AR
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token
z...@ag@_E\TAgWDIea[I<P0QZ9V<;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L
3S0]Gd;NGai31_De<<P0QZ9V<;Yj;J -token -outfile -thumbnail 1100 -version
-discard -newrpt
System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak
\POReport.rpt? Files\AR ?C:\Program -report
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe?
Enterprise Objects\BusinessObjects Files\Business CreateProcess:
java.io.IOException: was thrown originally exception The occurred has
error="3" unexpected
detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De<</h3" 

The problem has to do with reportadd.exe. I assume this is copying over
my new version of the report file. Our install of BOXI is on our D
drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin
In the error above it is looking for this file on the C drive. I also
found this KB on the BMC support site:

Can Business Objects XI be installed on a non-C drive to run Crystal
reports in Mid-Tier? 
Product 
Environment 
Solution 
You should always install BOXI on "C:\" drive. If you don't install BOXI
on "C:\" drive, you will get crystal exception such as below while
running crystal reports. 

com.crystaldecisions.sdk.exception.SDKException$Unexpected: An
unexpected error has occurred cause:java.io.IOException: CreateProcess:
"C:\Program Files\Business Objects\BusinessObjects Enterprise
11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe"
-report 

So is this a Business Objects bug or a BMC bug? BMC is not referencing
any kind of KB or bug note from business objects.  Also has anyone
experienced the problem I am having where you can display the report but
not print it?

Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS 

Thanks, 
Brian 

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