Thanks. So did BMC say it was their error? ________________________________
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Thursday, February 26, 2009 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Business Objects ** Brian, I ran into the same exact error. To correct, I had to create the path it was looking for and probably copy over a few of the files as a workaround. Sorry, I no longer recall what those files are and I'm at a different company now. I was told that the next patch was going to correct that issue. At the time I was on ARS 7.0 patch 3 and ITSM 7.0.1 patch 3. Since you're at a much later version than what I was at the time, I'm guessing they haven't patched that or that they reintroduced the problem. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> bso...@scholastic.com 02/26/09 11:14 AM >>> ** I have been trying in vain for many, many months to get BO to work with our MidTier. Business Objects says it is a BMC problem and vice versa. On top of that I don't really trust our Crystal admin. Up to now I could get the reports to display but always got an error when I tried to print them. I am able to export the report to a pdf but can not print it. Now I have another problem. I just updated the report in the remedy Report form and get this error: An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token z...@ag@_E\TAgWDIea[I<P0QZ9V<;YJ;JmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L 3S0]Gd;NGai31_De<<P0QZ9V<;Yj;J -token -outfile -thumbnail 1100 -version -discard -newrpt System\ARWebReportViewer\reports\m11c23c11b16\6shgOZtHHZgKVndQxd8aK8q3Ak \POReport.rpt? Files\AR ?C:\Program -report 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe? Enterprise Objects\BusinessObjects Files\Business CreateProcess: java.io.IOException: was thrown originally exception The occurred has error="3" unexpected detail:AnmL8fP82mY7]Q`91jlhYgd3==8SkcM=C1f=f5P:L3S0]Gd;NGai31_De<</h3" The problem has to do with reportadd.exe. I assume this is copying over my new version of the report file. Our install of BOXI is on our D drive. The reportadd.exe file is located at d:\boerir2\common\3.5\bin In the error above it is looking for this file on the C drive. I also found this KB on the BMC support site: Can Business Objects XI be installed on a non-C drive to run Crystal reports in Mid-Tier? Product Environment Solution You should always install BOXI on "C:\" drive. If you don't install BOXI on "C:\" drive, you will get crystal exception such as below while running crystal reports. com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report So is this a Business Objects bug or a BMC bug? BMC is not referencing any kind of KB or bug note from business objects. Also has anyone experienced the problem I am having where you can display the report but not print it? Running this on ARS/Mid Tier 7.1/Win Server 2003/IIS Thanks, Brian __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
