Vamsi,
One of the developers I worked with had built something similar on AR System
5.1.2 many years ago. It was a subscription mechanism where users could
subscribe to the tickets based on certain categorization values. I had to
maintaining the code for a little bit, but don't recall much of how it was
built. I'll describe what I do remember and if you have further questions,
email me offline and we can take this further.
The whole mechanism was built as data driven architecture.
There was a subscription dialog which users would launch and subscribe to
get notified on based on the various categorization available in the system.
The records for each user would be stored in a back-end form. When the
subscription was saved a record was added to another back-end form, where
the list of users that need to be notified for a given set of categorization
and for a specific status value (ex: New, WIP, Resolved). When a record was
either created or went to one of the states, the list of users would get
notified. So, this design took into account the a categorization and status
value combination (which makes a two way matrix for building the
notification list). The notifications were only for one form, so this is not
exactly what you are asking for, but we could extend the design further to
allow for notifications from multiple forms. The one caveat that I would
watch for is one would have to create a multi-dimensional matrix, so
generating the list of users to be notified would be more complex.
I know my description is a bit sketchy, but I hope this helps you move in
the right direction with your design.
Cheers,
--
Shyam
----- Original Message -----
From: "SriVamsi Patchipulusu" <vamsi...@gmail.com>
Newsgroups: gmane.comp.crm.arsystem.general
To: <arslist@ARSLIST.ORG>
Sent: Thursday, February 26, 2009 9:40 AM
Subject: Implementing data driven notifications
All,
I know the following is not something that can't be done.
Just would like to know what are some of the best practices people are
using
for notifications
in custom built applications ( not ITSM) with little to none admin code
changes for future maintainance.
Currently we have several Notify filters spread across several forms in
our
custom built apps,
Some are having hard coded groups,user names and some are data driven to
that particular form/app.
We would like to streamline this and make it generic as much as possible
with mostly data driven.
Anyone implemented notifications that covers all the apps?
Something like triggering notifications from external form (not part of
apps) as a blackbox with
Subject , To , body , subscribing/removing users or groups are data
driven.
End users can create new notifications them self, with their own
To,Subject,
Body without remedy code changes.
Thanks,
Vamsi
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