Get yourself a copy of the document "BMC Remedy IT Service Management 7.0 Architecture" from the BMC Support site. It contains ERDs for each of the applications and subsystems.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Friday, February 27, 2009 9:48 AM To: arslist@ARSLIST.ORG Subject: Helpdesk 7.1 ** Hi, Is anyone working on ARS 7.1 out of box remedy Helpdesk module? Can someone give some overview of the database structure how are company,site,contact,assets are related? What are the key form names like there is no SHR:People now it is CTM:People What are CTM,CFG,CMDB, CTR, CAI? I worked on customer support module and this is totally different. Thanks. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
