Well, as I understand it, that's the problem. Adding each company to a customer's Access Restrictions doesn't make that customer any more visible to the other companies - it just increases what that customer has the potential to see in the system. Creating a separate People record in each company for a customer is not an option either as that multiplies an already large number of customer by 5 making the system too slow.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Friday, February 27, 2009 3:06 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7 Permissions Model ** Yes, so in that case, what about just adding the end users to each company. If they are end user's, they most likely won't have permissions to search incidents anyway since they are non-support. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, February 27, 2009 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7 Permissions Model ** Granting the customer Unrestricted Access would allow them to see tickets from any company, but would not allow the support person from a different company to see the customer's people record if the support person doesn't also have Unrestricted Access. Lyle ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
