If you look at the install guides for any of the ITSM apps, Incident, Change etc.. it will tell you in which order to install. I have installed all components on all different OS’s and many different customers. The problem I have had is there is always a different gotcha with different customers. There does not appear to be any functionality. I would recommend that you read all of the install guides for the apps you are installing. I would recommend that you keep to BMC’s requirements for hardware among other things. The rest is just going to come with experience.
Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sean Harrodine Sent: Monday, March 02, 2009 5:52 AM To: arslist@ARSLIST.ORG Subject: ITSM - checker utility for first ITSM install ** Hi everyone, I am just about to get my hands dirty for the first time with the ITSM apps (all previous experience was with designing bespoke apps/forms...what am i letting myself in for !!!) and noticed on the "ITSM Configuration quick start" sheet, that option 1 states..... "Run the environment checker utility" 1 - Can anyone confirm where this utility is please (CD, downloadable, other....) 2 - Also, I believe that Atrium CMDB must be installed first, then install the apps, then install the licenses....correct ? If anyone knows of any gotya's, i'd love to hear them ! :o) thanks in advance. Sean __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
