RKM 7.2 is just a Java web application. It can be integrated into the ARS 6.3. It is a custom integration into Help Desk 5.5 but can be accomplished.
Alan Blake Knowlysis -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Tuesday, March 03, 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Remedy Knowledge Management application (U) UNCLASSIFIED Our upgrade to v 7x project is more that six months to production. We have been asked to fast-track the Remedy Knowledge Management application for our current installs. Current production environment: Windows server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5 JAVA 2, SE v1.4.2_17 ServletExec 5.0 BMC only has Remedy Knowledge Management application 7.2 available for download and we are not on the compatibility matrix for that install. Ideas and suggestions most welcome. Thanks! Sandra Hennigan ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
