You might want to search for the string "INC0" so that it picks INC000000001 and not INCIDENT.
Thanks Mahesh On Tue, Mar 3, 2009 at 11:15 AM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH < gary.opela....@tinker.af.mil> wrote: > If you had a prefix, such as TKT on your ticket number, such that your > ticket number might be TKT000123123, then you could do this: > > Set tmpInt = STRSTRC($Message Body$, "TKT") > Set tmpTkt = SUBSTR($Message Body$, $tmpInt$ -3, 12) > > That might work, I'm not sure if the carriage returns would pose a > problem, and you might need to change the -3 or the 12, depending on how > it works whenever you get a STRSTR on multiple characters. > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > 405 739 7006 x30043 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of YHK > Sent: Tuesday, March 03, 2009 10:53 AM > To: arslist@ARSLIST.ORG > Subject: Re: Need help parsing out Ticket Number using Remedy workflow > > ** Hello Rocky, thanks for the response. That was the plan sorry I > wasn't clearer. My question is what functions you use specifically to > parse out the incident number. Haven't used functions much or recently > so sorta fuzzy to me. Thanks again! > > > On Tue, Mar 3, 2009 at 11:38 AM, Rocky Rockwell <mgrockw...@verizon.net> > wrote: > > > ** > We did something like this. Except when it was submitted, we > just sent the whole email to a field in the staging form. Then we parsed > out the ticket number and anything else we needed. > > > > Rocky > > Rocky Rockwell > mgrockw...@verizon.net > Ph#1: 325-884-1234 > Ph#2: 325-884-1263 > Mobile: 325-450-1297 > > http://www.linkedin.com/in/mgrockwell > > > > > > YHK wrote: > > ** Hello Listers, > > > Been tasked to create the functionality of when > customers reply an email from the Email Function in Incident management > to process that incoming email and update the appropriate Incident Work > Info. What my plan is so far is to have it sent to a specific incoming > mailbox, so right away I will know it is to be update to Incident. My > question is how would I parse out the Incident number using AR workflow? > Keeping in mind that the incident number will be anywhere in the subject > line. > > Once the incident number is parsed out, was planning on > creating a staging form that this would be pushed to and then update the > incident work info table. Not sure if there is a better option such as > the Incident Interface Create form or something else out of the box I > can use as I am running ITSM 7.0.03 p7 on ARS 7.1. > > Thank you in advance for any insight! > > Regards, > YHK > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the > Answers Are" html___ > > ________________________________ > > > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.6/1981 - > Release Date: 03/03/09 07:25:00 > > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers > Are" html___ > > > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > html___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
