Absolutely.. I am assuming you mean you have your ARS on one server and the Mid-Tier application on another?
Both can be load balanced separately. Thats how most load balanced environments are like. I am not sure if I have documents on it, but I've been through this exercise several times over. I'll see if I can find some white paper or something that I can send you.. Cheers Joe ________________________________ From: Richard Copits <richard.cop...@bwc.state.oh.us> To: arslist@ARSLIST.ORG Sent: Wednesday, March 4, 2009 10:16:10 AM Subject: Re: Suggestions wanted for backing up.... Interesting thought……since we have the applications on one server and the web stuff on another, is this still possible? Is there a reference you could recommend where I could read more about that? Thanks! From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 04, 2009 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up.... ** Richard, Why don't you look at the option of having server groups where it really wont impact that much apart from a performance standpoint if one server is down for a slightly extended period of time while being rebuilt? Joe ________________________________ From:Richard Copits <richard.cop...@bwc.state.oh.us> To: arslist@ARSLIST.ORG Sent: Wednesday, March 4, 2009 7:27:10 AM Subject: Re: Suggestions wanted for backing up.... ** Thanks Joe….. we’re using a VM and have thought about using snapshots, but if the server fails then the snapshot Is gone also…unless we move the snapshot off to another sever.. but the gating factor for me is how long the Service desk is willing to be down if I have to rebuild….and I estimate that it could take three or four days to do That, patch everything, etc. I think I’m going to be looking at something like Ghost that will image the server and everything. After imaging I can move the image to another server so it’s relatively safe. A product like Acronis will allow me to make a Master backup and then ongoing differential backups, so that may be a good solution. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Webster, Basil Sent: Wednesday, March 04, 2009 4:19 AM To: arslist@ARSLIST.ORG Subject: Re: Suggestions wanted for backing up.... ** Hi Richard, We have a similar situation. I have no idea of how Tivoli operates but we are using a network backup product called NetBackup. Having had the unfortunate experience of having to recover from a hardware failure, I got the bad news that the backup guys could not “create” a server in the state of the last successful backup, they could only dump data contained in the directories. So I had to do a full OS install with all the apps etc and them took specific data contained in the backups and used it, like the AR licensing, config etc. This took me nearly a week. To say that the business was not happy would be an understatement. There are a few virtual products availabe, we are now moving to the VMWare environment. This now brings along the possibilities of snap shots. This means that if your vm server instance dies, using the snap shot you basically have an image of it and it can be used to rebuild the exact server as it was (at the time of the snap shot). Having a snap shot is great but I believe that it requires the same space allocation that the original server has. This is where I am having a battle with my server guys. You could also look at server groups. Having more than one app server under a load balancer would allow you to operate on the balance of the servers if one was to become inoperable. It’s a cash thing though. I have put the ball back in the businesses court requesting that they need to determine the max downtime of a critical service and then based on that, what are they prepared to pay to make it possible, or pay in penalties. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com www.siemens.co.za ________________________________ From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: 03 March 2009 20:13 To: arslist@ARSLIST.ORG Subject: Suggestions wanted for backing up.... We are in the final stages of getting our Remedy 7.1 ITSM application ready to go to production status. We have an application server, a Web server and a Database server. The application and web servers are on virtual servers. We currently use Tivoli to do backups of the Other servers that we have. I’d like to see if we can use Tivoli to backup our Remedy system but I’m not sure of just “what” needs to Be backed up on the app and web servers. The SQL database is backed up by the database group so that’s no worry. However, I want To be sure that I get what needs to be backed up for the app and web servers to be recoverable. I don’t want to spend another two or Three days rebuilding everything if the MS server that hosts the vm’s goes down. So, what should I be backing up? Best practices? Are There any good documents I should be reading to make the systems reasonably easy to recover? Thank you!! Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. 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