Sam
thanks, appreciate it very much. I will check the BMC site for the KB.
shafqat
--- On Sat, 3/28/09, Sam Rx <sam...@gmail.com> wrote:
> From: Sam Rx <sam...@gmail.com>
> Subject: Re: SLM Question
> To: arslist@ARSLIST.ORG
> Date: Saturday, March 28, 2009, 5:48 AM
> Recently my customer upgraded to SLM 7.1 Patch 1.. i have
> seen this "No
> Service Target Assigned" scenario that you have
> explained...
>
> In my case when the SLM measuremnt staus is
> "Warning" it would change the
> SLM status to "No Service Target Assigned" this
> is a known issue .. check
> with BMC support for KB and Fix in this regard.
>
>
> for your other problem
> "*when a ticket is assigned to company A, the SLA gets
> attached, when it is
> re-assigned to company B it gets detached,*"
>
> i would check the Terms and condition of the Service
> target.. check if
> it includes company A... in case it is there in the T&C
> you need to modify
> the T&C to accomodate company "B"
>
>
>
>
> On Sat, Mar 28, 2009 at 9:54 AM, Shafqat Ayaz
> <shafq...@yahoo.com> wrote:
>
> > Hi All
> >
> > I have a question on SLM. On our system we have two
> companies, the SLA is
> > currently only implemented for one company. Ok the
> question
> > In about 5% of the Incidents the SLM Status field is
> not getting updated
> > properly. The SLM Status field shows No Service Target
> Assigned, even though
> > the table above the Service Targets table shows, the
> targets being met or
> > missed or whatever correctly. The SLM Module seems to
> be working properly,
> > the appropriate notifications are being sent out
> properly, but the SLM
> > Status field is not getting updated properly.
> > Anyone have any ideas why this should be happening.
> Also in some instances
> > when the ticket is assigned from one company to
> another and back again,
> > sometimes the SLM Status field shows No Service Target
> Assigned, although
> > there should be. It looks like, say that the SLA is
> defined for company A
> > and not company B. when a ticket is assigned to
> company A, the SLA gets
> > attached, when it is re-assigned to company B it gets
> detached, but if the
> > ticket is then re-assigned back to company A, the SLA
> does not get attached
> > properly.
> >
> > Any ideas or suggestions would as always be most
> welcome.
> > Many thanks in advance.
> >
> > ARS 7.0.1
> > SLM 7.1
> > Oracle 10
> > Solaris
> >
> > Shafqat Ayaz
> >
> >
> >
> >
> >
> >
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