Guillaume, I find it strange to think that the AR System server would have to go through the plugin server to talk to it's DB. Maybe there would be a "good reason" for that design, but I just do not see it.
Given that workflow is involved then I would suggest that you start with API, Filter and SQL logs to see what the ARS Server is doing. Since you also have a "connection error" with the plugin server then you might also want to look at those logs too. (But if the AR System server is really not talking to the plugin server then it may not show you anything. ) Then trigger the filters for one record and see what you get. It is possible that workflow is triggering something against a form that you might not be expecting to be involved and that other form/workflow is throwing the error. ( Instead of the view form itself.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Apr 1, 2009 at 9:21 AM, Guillaume Rheault <guilla...@dcshq.com> wrote: > ** > > I have an integration to pull records from a database view into a Remedy via > a view form. > From the view form, i have a display-only field, that when set, triggers a > filter that pushes the data to a regular form. > All this works fine, there is no functional issue. I can migrate the records > manually or through an escalation that sets the flag. > > After the ARS 7.5 upgrade, and subsequent patching to ARS 7.5.00 patch 1, I > discovered that the records were not begin migrated. I found that these > error: > > 8760 - Cannot establish a network connection to the AR System Plug-In server > > As I said, i didn't have this error in ARS 7.1, this is new with 7.5... > because of the plug-in server error this leads me to believe that view forms > use the plug-in server in 7.5. My understanding, since the view form object > was available, was that the view form would go straight to the ARS server > which in turn connects to the database to pull the records from the database > table or view related to the view form. It seems this has been architected > in 7.5....So I wanted to see if otehr users out there have experienced > this.... > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Carey > Matthew Black > Sent: Wed 04/01/09 10:11 AM > To: arslist@ARSLIST.ORG > Subject: Re: View forms use the plug-in server in 7.5 ?? > > Guillaume, > > Is there an error message, or some other information that is leading > you to think this? > Can you describe the condition that leads up to the error condition? > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Tue, Mar 31, 2009 at 9:18 PM, Guillaume Rheault <guilla...@dcshq.com> > wrote: >> ** >> >> Can somebody confirm that View forms (only view forms, not vendor forms) >> use >> the plug-in server in 7.5 ? Is this a "new feature" ? I am having >> stability >> issues in ARS 7.5 that I did not have with ARS 7.1... >> >> I searched the ARS 7.5 Release Notes, ARS 7.5 Integration Guide and the >> ARS >> 7.5 Form and Application Objects Guide, and could not find anything >> confirming or denying this... >> >> And no, this is NOT an April's Fool day joke, although I hope it was!! >> >> -Guillaume _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
