I think you need to add the person to the General Access group in the User form. Usually the person is added to General Access once you set the person as Support staff but we have on occasion have seen this group removed (possibly when we term their account and have to re-enable a account).
After you add the group "General Access" to their Group List on the User form then it should correct their issue. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Monday, April 06, 2009 9:18 AM To: arslist@ARSLIST.ORG Subject: ERROR [330] You do not have write access to field - ITSM 7.1 Suite of Applications ** Hello everyone, In our test server we get the errors below when the user is trying to modify the incident. In the production environment we get these same errors when the user is trying to reassign the incident to another support group. ARERR [330] You do not have write access to field : z1G_Global_HPD_DataSetID,z1G_Global_AST_ProductionDataSetID,z1G_Global_AST_SandBoxDataSetID,z1G_Global_SandBoxEnabled,z1D_Local_DataSetID, Cost Category,Work Info Type,Locked,z1D_DataSetName, z1D_RefreshContactTab, z1D_PreviousStageNumber, z1D_PriorityAlias,z1D_StatusAlias, z1D_ServiceTypeAlias, z1D Integer01, Total Incidents, z1D Status Integer Parm01, z1D Status Integer Parm02,z1D Assigned Group Role, z1D Date03,z1D Date04, Reported Date,z1D Effort Time/Hold Duration, z1D Prev Assignee Total Effort,z1D Prev Assignee Group ID, z1D Prev Assignee Effort Spent, z1D Prev Assignee Effort Hold,z1D Prev Status-INC, z1D Prev Owner Group ID,z1D Original Description, z1D Association End Date, The user has an AR System Fixed license --> [cid:493541913@06042009-1ED8] [cid:493541913@06042009-1EDF] The user has the following application licenses: BMC:Incident Mgmt Fixed license and a Problem Mgmt User fixed license. The user belongs to the following permission groups: Asset Viewer, Config Categorization Admin, Config Group Mapping Admin, Contact Location Admin, Contact Organization Admin, Contact People HR Admin, Incident Config, Incident Master, Problem Config, Problem master, Security and Task Manager. [cid:493541913@06042009-1EE6][cid:493541...@06042009-1eed] Has anyone else experienced similar behavior? Or does anyone have any suggestions for troubleshooting this?... Thank you. Environment: AR System - 7.1.00 Patch 006 Intel Pentium Operating System: Windows Server 2003 Database: Microsoft SQL Server Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
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