Hi, The difference you mentioned couldn't be the root cause, could you send the complete soap message is being sent to the publisher for both the production and development. I guess there is problem with the message passed to publisher which is not accepting and throwing exception.
Rajiv Kumar | Capgemini India | Bangalore Consultant | AT&T Office: +91.80.66567000 Ext. 3289 | Mobile: +91-9886211088 Email: rajiv.ku...@capgemini.com Together: the Collaborative Business Experience -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elinore AR Sent: Wednesday, April 08, 2009 9:59 AM To: arslist@ARSLIST.ORG Subject: Prod ARS 7.0.1 p006 cannot consume a webservice hi all, we are having a critical Production issue regarding Remedy consuming a webservice and was hoping someone here can help us. we are using ARS 7.0.1 p006 MT 7.0.1 p006 AR Admin 7.0.1 p006 we have a filter that we created in a Dev server sometime ago that consumes an external webservice. this works just fine and now we are ready to move this filter to Production. we did and lo and behold, the filter does not work. no problems with permission, proxy settings and all, but we keep getting issues: 1) takes too long for the call to respond when the filter is fired. 2) when it does respond, we get either: a) timeout error on the database (the database takes too long to respond) b) "ARERR [9130] An exception occurred from the WebService class : Unknown Error" as a test, I created a filter that calls to a public webservice found in the BMC Developer Network http://ws.cdyne.com/ip2geo/ip2geo.asmx?wsdl and mapped the input and output fields to our test form in production. then I created a record on the form that fires a filter calling that webservice. I tested this same script in our devel server and I can consume that same webservice just fine. but errors out in production. our filter log shows this: > Checking IP2Geo (500) > --> Passed -- perform actions > 0: Set Fields <-- this is where the web service is called */Stop filter processing > An exception occurred from the WebService class > Unknown Error > **** Error while performing filter action we did a arplugin log compare at both times and here's what we saw: we noticed that on our Dev, the line: <FINE> URL Auth User = null <FINE> URL Auth Password = <hidden> is not getting called (does not appear in the log), while in Prod this appears in the log. another significant difference is that when the web service is called, the logs show: DEV - it used ROOT as the element <FINE> soapInputDocument = <ROOT xmlns="urn:IP2Geo" xmlns:ns1="http:// ws.cdyne.com/IP2Geo" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:ipAddress>206.190.60.37</ns1:ipAddress> <ns1:licenseKey/> </ROOT> while in: PROD - there is an appended text "ns0:" before ROOT <FINE> soapInputDocument = <ns0:ROOT xmlns:ns0="urn:IP2Geo" xmlns:ns1="http://ws.cdyne.com/IP2Geo"; xmlns:xsd="http://www.w3.org/ 2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:ipAddress>149.122.21.107</ns1:ipAddress> <ns1:licenseKey/> </ns0:ROOT> can this difference be the root cause on why the exact same filter calling the same webservice on different servers (with the same ARS version, patch, OS, DB, Mid-Tier) is giving us different results on our Production server compared to our Devel server? does anyone have any idea on what could be causing this on our Production server? any help is greatly appreciated!!! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
