Hi Rakshit,
If possible can you please provide me the complete source code to
do the below process.
Best Regards
Rahul B. Takle
IT Application Security Analyst
India Information Technology Centre
Eaton Technologies Pvt. Ltd.
Phone: +91 - 20 - 66338256
Mobile: +91 - 9881508409
Email: rahulbta...@eaton.com
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rakshit Bhandary
Sent: Friday, April 17, 2009 6:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms
** This is simple... Create Outlook forms where user can enter the
required details. Put a button on this form which will trigger a mail to
your remedy server. When user clicks on this, send across the mail with
the requuired values to the Remedy server.
On Fri, Apr 17, 2009 at 6:20 PM, Rahul Takle <rahulbta...@eaton.com>
wrote:
**
Yes. But the outlook form is with the values "Summary",
"Submitter" and "Details" as Labels and
the corresponding values as text typed in the Text Fields.
Best Regards
Rahul B. Takle
IT Application Security Analyst
India Information Technology Centre
Eaton Technologies Pvt. Ltd.
Phone: +91 - 20 - 66338256
Mobile: +91 - 9881508409
Email: rahulbta...@eaton.com
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Friday, April 17, 2009 6:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Creating a ticket in Remedy Using Outlook Forms
Are you asking for the email template where the field name is given,
followed by a colon, then the value, like this?
Summary: Can't open Remedy
Submitter: joe
Details: I can't get to the Remedy web site.
Jennifer Meyer
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rahul Takle
Sent: Friday, April 17, 2009 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Creating a ticket in Remedy Using Outlook Forms
Hi,
Can anyone please tell me that process to create a ticket in
Remedy using Outlook Forms.
I have a couple of Outlook Forms from which I want to directly create a
ticket in Remedy once I receive the form in a mailbox.
The ticket should be filled with the details like summary, description,
requestor, CTI's, group, Case Type, Status, Priority etc. and the
outlook form being attached to the ticket in Remedy.
Best Regards
Rahul B. Takle
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