Can you share the ar.conf/cfg lines relevant to the preload?
Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) [email protected] www.kohls.com From: Lyle Taylor <[email protected]> To: [email protected] Date: 04/23/2009 11:07 AM Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** We?ve got 7.5 with Atrim, Incident and Problem installed with ALL language packs with a remote Oracle database and the AR Server running on SUSE Linux 10 , and our last restart took 2.5 minutes. It?s even faster without the extra language packs. That?s a definite improvement over what we were seeing before on 7.1 with ONE language pack installed (6-7 minutes in this environment). Lyle From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of Tony Worthington Sent: Thursday, April 23, 2009 9:19 AM To: [email protected] Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start Speaking of which ... has anyone with a remote Oracle database had a chance to see if they can get their startup times back down to 1-2 minutes using the preload cache/threads with ITSM7? Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) [email protected] www.kohls.com From: Guillaume Rheault <[email protected]> To: [email protected] Date: 04/23/2009 09:44 AM Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** If you are using ARS 7.5, you got to take advantage of the new "Preload Tables Configuration". This feature you can find it documented in the config guide. Open AR System Administration: Server Information, then click on the Advanced tab. -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of patrick zandi Sent: Thu 04/23/09 10:09 AM To: [email protected] Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start BMC -- last time I checked:: Recommended that the Switch connections should be the same.. I.E ARS on same Switch as the DB server. Traversing Subnets, and Vlans is a Drag on performance. Do some TNSPings and see what responses are you getting .. I believe you can add a packet length.. like -l 5000 5000 Bite Packet in a ping.. This might help check response too. have fun. On Thu, Apr 23, 2009 at 9:58 AM, Lammey, Peter A. <[email protected]>wrote: > Is the database an Oracle 10gR2 database? > > We found out after our upgrade to AR System 7.01 and upgrade to ITSM 7.02 > applications that the Remedy application startup went up from a couple > minutes to at least 9-10 minutes. > > Never discovered a good solution for it. > > Thanks > Peter Lammey > ESPN IT Client Architecture and Automation > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of LJ Longwing > Sent: Thursday, April 23, 2009 9:56 AM > To: [email protected] > Subject: Re: CRITICAL:URGENT: ARSystem is taking 20 mins to start > > Standard TSing for this would be: > > Is all of your hardware set at 100MB/Full (or gb if you have that capacity) > Turn on DB logging (at the DB and arsystem level) during start, see where > the delay is happening What type of DB is it? MS SQL, Oracle, Sybase, etc? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Manish SINGLA > Sent: Thursday, April 23, 2009 7:51 AM > To: [email protected] > Subject: CRITICAL:URGENT: ARSystem is taking 20 mins to start > > Hello List, > > We are facing a issue like arsystem processes takes 20 mins to restart. > > Just last week we have migrated to new architecture, earlier we had > Mid-tier/ARS and DB on same HPUX machine. > Which usually takes 1.5 mins to start all Remedy processes. > > But now we have a separate machine for DB out side ARS machine but local to > network(in same datacenter). > Now it takes 20 mins to start. > > When we start first four processes starts at a glance as follows: > root 14001 13998 0 Apr 22 ? 0:00 > /remedy/software/ARSystem/reconcile/bin/arrecond -s euxa91 -i / > root 14003 13998 0 Apr 22 ? 0:01 > /remedy/software/ARSystem/bin/arservapd -s euxa91 -i /remedy/so > root 14004 13998 16 Apr 22 ? 609:05 > /remedy/software/ARSystem/bin/arserverd -s euxa91 -i /remedy/so > root 13998 1 0 Apr 22 ? 0:00 > /remedy/software/ARSystem/bin/armonitor -s euxa91 -c /etc/arsys > > But rest of the following takes 20 mins to start with. > > root 18921 13998 0 Apr 22 ? 1:09 > /remedy/software/ARSystem/bin/arplugin -s euxa91 -i /remedy/sof > root 18919 13998 0 Apr 22 ? 0:00 > /remedy/software/ARSystem/bin/arsvcdsp -s euxa91 -d /remedy/sof > root 18920 13998 0 Apr 22 ? 1:35 > /remedy/software/ARSystem/bin/arservdsd -s euxa91 -i /remedy/so > root 18909 14004 0 Apr 22 ? 0:01 > /remedy/software/ARSystem/bin/arforkd -s euxa91 -l /remedy/soft > root 18012 1 0 10:39:01 ? 0:00 sh -c > /remedy/software/ARSystem/sla/bin/brsvcbrie > root 18013 18012 23 10:39:01 ? 29:32 > /remedy/software/ARSystem/sla/bin/brsvcbrie > > > ARSystem is quite trivial and frequent at server level, hence we can't > afford this much of delay which leads to outage. > > Please advice ASAP. Will be very grateful to you. > > Regards > Manish > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: "Where the Answers Are" > > Please consider the environment before printing this e-mail. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected]<sponsor%[email protected]>ARSlist: "Where the Answers Are" > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. 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