of the top of my head how about using an Active Link instead of a filter. that
should use the client time rather than server time.
shafqat
--- On Mon, 4/27/09, Kaye Bernales <kristine.berna...@macquarie.com> wrote:
> From: Kaye Bernales <kristine.berna...@macquarie.com>
> Subject: Help on Business Hours computation
> To: arslist@ARSLIST.ORG
> Date: Monday, April 27, 2009, 2:15 AM
> Hi List,
>
> How are business hours computed? If I have a business time
> workday
> configured with offset value, and we enter time on client
> side, it gets
> converted to server side time. What if I want server time
> to be
> converted to client time? Any ideas on how to go about
> that?
>
> Scenario is this: I have a filter that triggers upon
> submit on Help
> Desk form and uses timestamp value (submit is automated and
> is using
> server timestamp). If an asset related to the ticket has a
> different
> region (therefore different timezone) set, it stores the
> Region and
> corresponding Workday tag. However, in order to check if
> the ticket was
> raised within business hours, the timestamp value is being
> checked by
> adding 1 second (Application-Bus-Time-Add) and comparing to
> timestamp +
> 1 second.. This works assuming asset has same timezone as
> server. But
> for assets on different timezones, especially those more
> than 8 hrs
> away, it fails.. it's using server timestamp and
> assumes calculation as
> if time given is client time and does necessary
> conversions. Any ideas?
>
> Any help would be appreciated.
>
> Remedy v6.3
>
> Thanks!
> Kaye
>
>
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