That's handy.
Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, April 29, 2009 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Floating License Timeout Note that in AR System 7.5.00, you can reduce the timeout on web-client sessions where the browser has been closed (or the user has left the AR System application completely) down to the seconds level - the default being 60 seconds. This is to address the issue where someone closes their browser with the 'x' instead of logging out. From the "What's New" documentation: "You can set a delay timer that releases an AR System user license associated with a user if that user navigates away from the mid tier or does not log out of the BMC Remedy Mid Tier properly by closing the last browser window associated with the current HTTP session. The mid tier initiates a delay timer when the user closes the last browser window associated with the established HTTP session. When the delay timer expires, the user's license is released, and the HTTP session terminated. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed. To set the timer, edit the License Release Timeout field in the BMC Remedy Mid Tier Configuration Tool. See the "General settings" section of the BMC Remedy Mid Tier Guide." It will not reduce the system-wide floating license timeout for idle users, but addresses the most common situation that has prompted customers to request a reduced floating license token timeout. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, April 29, 2009 7:32 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Floating License Timeout ** Keith, Reducing the floating license timeout to 15 minutes is my dearest wish. Unfortunately, the floating license timeout has a lower limit of 1 hour. Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Wednesday, April 29, 2009 5:16 AM To: arslist@ARSLIST.ORG Subject: Remedy Floating License Timeout Hi, I think I know the answer to this question but .. Can the floating license timeout be reduced to 15 minutes? ARS 7.1 / Solaris 10 / Oracle 10 Regards, Keith. Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
