We are looking for a Remedy Application Analyst to join our Front Line Support team. This onsite Downers Grove based position is full time with a generous benefits package, flexible shifts (any 9 hour shift between 7am and 7pm) as well as no travel requirements. Must have Remedy Development experience.
The salary range is based on experience. Qualified candidates must have ARS and ITSM Development Experience. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, and a worldwide partner network <http://columnit.com/strategic-alliances.aspx> . For more information about Column, visit www.columnit.com <http://www.columnit.com/> . Job purpose: They will support and be responsible for responding to Customer support requests via email, web submit, and phone. Responsibilities will include (but not limited to) troubleshooting and resolving customer issues, running reports, documenting knowledge articles for purposes of archive and dissemination. Responsibilities will also include providing on-call (7 X 24 X 365) support on a rotational basis. They will have a general responsibility to support customers on a day-to-day basis and to maintain customer confidentiality within this role. Key responsibilities and accountabilities: * Provide support for "End-User Customers" both internal and external. * Provide direct support via phone and remote viewing when necessary * Provide indirect support via research, duplicating environments, through email, fax and voice mail capabilities. * Develop knowledge base articles for archiving and distribution. * Provide (7 X 24 X 365) on-call support on a rotational basis. * Setup, maintain and develop (as necessary) a personal application environment for testing, and training. * Develop and Use existing Lab application servers to resolve customer issues. * Develop and Run reports. * Develop and Run reports for Front Line Support Dept. * Resolve customer issues related to developing and running reports. * Working as part of the Front Line Support team, insure all SLA's are met or exceeded. * Keep abreast of all pertinent information and available data and resources. * Be aware of and use all technical guides for supported applications * Be aware of and use all Release notes documents for supported applications * Be aware of all product updates and patch releases and related documentation for supported applications * Obtain and maintain membership in appropriate organizations, and tech groups relative to supported applications. * Obtain and maintain certifications necessary to support manufacturers requirements for application direct support. * Other Customer Support and Front Line Support related duties as may be required, or requested. Other Requirements: Candidate should be able to communicate effectively (written and verbally). Benefits * Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance. Dental, Personal Sickness, and Personal Accident supplemental insurance benefits * CollegeAmerica 529 College Savings Plan * Paid Vacation * Roth and Traditional 401K * Employee Assistance Program Column Technologies is an Equal Opportunity Employer. Candidates can email their resumes as an MS Word document to mw...@columnit.com <mailto:mw...@columnit.com?subject=senior%20remedy%20consultant%20-%20wi th%20Top%20Secret%20Clearance> and write "Remedy Application Analyst" in the subject line. Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Email: mw...@columnit.com <mailto:cp...@columnit.com> Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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