Rick - Nope - not a virus.
No, not limited to a single report. It's any report. A report will work
on one users PC and close on another.
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
From:
Rick Cook <remedyr...@gmail.com>
To:
arslist@ARSLIST.ORG
Date:
05/07/2009 10:34 AM
Subject:
Re: User tool closes when executing a Crystal Report
Sent by:
"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
Skynet "virus"?Or (and probably more likely) maybe a corrupted copy of the
report is being accessed?Rick
Sent from my Verizon Wireless BlackBerry
From: Tony Worthington
Date: Thu, 7 May 2009 10:26:21 -0500
To: <arslist@ARSLIST.ORG>
Subject: User tool closes when executing a Crystal Report
Has anyone encountered an issue which causes Remedy to close when trying
to view or print a Crystal Report?
This started happening a couple of days ago on a few of our systems here
and seems to be spreading throughout the user community.
Nothing has changed with regards to Remedy configuration. I'm working
with our desktop team to pin down any updates or other s/w changes.
All of the typical ODBC issue fixes don't do a thing:
Data source configuration
Uninstall Remedy and reinstall
Verify info for report server/port
Clean temp directory
Upgrading the user tool to 7.1p6 does not fix the issue.
There is no error message -- aruser just closes, poof, gone. The rpt file
gets created in %temp% but that's it. We have users that can't report on
their PC use another and it will work for them. We have other users that
can't report no matter what PC they use.
I'm stumped, can't find a pattern, and still stuck at front-line with BMC
support.
Any ideas appreciated!
Tony
ARS 7.1p2
User 7.1p2,3,6
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
262.703.7763 (phone)
tony.worthing...@kohls.com
www.kohls.com
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CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify
us immediately at 262-703-7000.
CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the
right to retrieve and read any message created, sent and received. Kohl's
reserves the right to monitor messages by authorized Kohl's Associates at any
time
without any further consent.
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