Yes the view form simply get you access to a "select * from escalation" but no other "formatting" so to say :(
I was hopeful myself but... Robert On Thu, May 14, 2009 at 9:40 AM, Rick Cook <remedyr...@gmail.com> wrote: > ** They provide pre-made forms displaying the metadata, but the underlying > data, at least for the escalations, appears to be the same. > > Rick > > Sent from my Verizon Wireless BlackBerry > > ------------------------------ > *From*: "Kemes, Lisa" > *Date*: Thu, 14 May 2009 12:34:42 -0400 > > *To*: <arslist@ARSLIST.ORG> > *Subject*: Re: Escalation Timeline > > Does 7.5 have a way of viewing this info more easily? (I hope, I hope!) > > > Lisa > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Nicky Madjarov > *Sent:* Thursday, May 14, 2009 10:35 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Escalation Timeline > > ** It is kind of tricky, once you restart the ar server the interval based > escalations start counting from 0, so, every time the overall time line will > be different. > > Regards, > > Nicky Madjarov > phone: 973-202-4278 > Find out how to bust your AR System performance @ > http://www.SpeedUpARS.com <http://www.speedupars.com/> > > ----- Original Message ----- > *From:* Rick Cook <remedyr...@gmail.com> > *Newsgroups:* public.remedy.arsystem.general > *To:* arslist@ARSLIST.ORG > *Sent:* Tuesday, May 12, 2009 11:32 AM > *Subject:* Re: Escalation Timeline > > ** That would make sense. A view form over the metatable would be a great > way of managing that data from the UT. You could set workflow against it to > change them and everything. > > I love everything about that idea except that I didn't have it a year ago. > > Rick > > Sent from my Verizon Wireless BlackBerry > > ------------------------------ > *From*: "Grooms, Frederick W" > *Date*: Tue, 12 May 2009 10:24:57 -0500 > *To*: <arslist@ARSLIST.ORG> > *Subject*: Re: Escalation Timeline > > I did it with a query against the Escalation table in the database. > Unfortunately it was a good while ago so I don’t have the details right at > hand. > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Pruitt, Christopher J > *Sent:* Tuesday, May 12, 2009 10:18 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Escalation Timeline > > > > ARInside would have been great for this, we still use it but that product > is no longer available or supported. I am hoping some new product comes > along soon. I am holding out for ARSmarts, but so far I have not seen one. > > > > *Christopher Pruitt* > Consultant Specialist > *EDS,* an HP Company > mailto:* **christopher.pru...@eds.com* > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Rick Cook > *Sent:* Tuesday, May 12, 2009 10:00 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Escalation Timeline > > > > Unless ARSmarts, Abydos, or some other tool does that, I don't know of a > way, either. I tried to think of one last year when looking at how to > multithread the escalations, and ended up just doing it manually. > > Rick > > Sent from my Verizon Wireless BlackBerry > ------------------------------ > > *From*: "Schryver, Curt" > *Date*: Tue, 12 May 2009 10:52:33 -0400 > *To*: <arslist@ARSLIST.ORG> > *Subject*: Re: Escalation Timeline > > I started tinkering with something just last week to do this exact thing. > Didn't get too far, but will continue to play with it. (Unless someone > comes forward with an already-functioning application) > > > > *Curt A. Schryver* > 717-810-2109 tel > cschry...@tycoelectronics.com > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *O'Brien, Keith KOB. (Citco) > *Sent:* Tuesday, May 12, 2009 8:46 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Escalation Timeline > > > > Hi, > > Just wondering if there is a tool or process available to document the > timeline of all active escalations on a system. > > > > Regards, > Keith. > > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- If it were not for the gutter, my mind would be homeless! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
