Hi Everyone, What I would like to do is have an active link that opens 4 dialog boxes in order that contains a Yes/No questions. The answers I want to place in the diary field of the main form where the active link was launched.
I tried using a push field, commit and close window to place the answers in the diary field and this works fine. However if I then try to update the record after answering the questions, I get the 1203 Warning that another user has updated the record. This is not going to work. I also don't want to answer the questions after I have saved the ticket. I then tried a Global field figuring I could move the information from the dialog form to the main form and then doing a set field to the diary field and setting the Global field to NULL. What I am finding is that the data in the Global Field of the main form of all records unless I log out. This also won't work because if the user executes the 4 questions or "x" out part way through and then does no save the ticket, the Global field does not get cleared and would be in the next ticket displayed. There has to be an easier way but I can't see it. ARS 6.3 patch 20. Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
