Hi, We have an Outlook to Remedy interface built that enables Help Desk ticket creation through emails sent to the server. We tried to implement the same on Change Requests. However, upon initial run, we saw that some fields are not accessible at creation time... (we're trying to create Change Requests that are of Status = Closed). One of the fields is Closure Code. Any idea on how to change the access for this field (and others that may also give errors)?
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