To set the view, you must set it within the Application Administration Console. Go to the Custom configuration tab. Select Foundation>>Advanced Options>>View Selection Framework - Deploy View. There you will select the application and view for Company, Support Group or Individual.
John Cahill From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Friday, May 22, 2009 11:47 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I haven't looked into it, but if it's just a view you should be able to set it in the user preferences, no? Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, May 22, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: Best practice form in AR System Service Management 7.5 ** I asked this question after the BMC webex last week, and yesterday they sent me an answer. An administrator can set the preference for Best Practice view or classic view at the Company, Support Group, or individual support staff member level; the support staff user cannot set it themselves, and cannot switch back and forth between them. I don't have my 7.5 environment up yet so I haven't actually seen how this is done. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jorge Polo Sent: Friday, May 22, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: Best practice form in AR System Service Management 7.5 ** Hello everyone, I like to open the HPD:Help Desk form with the Default User View instead of the Best practice view in the Service Desk Management 7.5 application. Can this be done using configuration changes or do I need to change something using the administrator tool?.... Thank you. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
