Hi, A long time ago I created a Unix-script that took Server, Form and Request ID as input. It created filters to the Email Attachment form that called the script when a record was created with the correct ARTask-name, using $PROCESS$. The Perform-Action-Add-Attachment replaced the original ARTask-file with the newly created from the server disc.
Maybe you should try to create an ARFILTER-plugin that performs something similar without the roundtrip to scripts and server disc? Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Please Read The Disclaimer At The Bottom Of This Email > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Hi, > > I was wondering if anybody knows of a way to define the Server parameter > value in ARTask files attached to email notifications. > We are running in the server group configuration, but the Server value > always gets set to the physical server name rather than group alias. > As a result, users occasionally cannot access the referenced entry if the > source server is not up. > We are on Remedy/ITSM 7.0.1. > > Thanks > Jiri Pospisil > > IT Services > LCH.Clearnet > > > ************************************************************************************************* > > This email is intended for the named recipient(s) only. Its contents are > confidential and may only be retained by the named recipient(s) and may > only be copied or disclosed with the consent of LCH.Clearnet Limited. If > you are not an intended recipient please delete this e-mail and notify > postmas...@lchclearnet.com. > > The contents of this email are subject to contract in all cases, and > LCH.Clearnet Limited makes no contractual commitment save where confirmed > by hard copy. LCH.Clearnet Limited accepts no liability, including > liability for negligence, in respect of any statement in this email. > > LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High > Street, London EC3N 1EA. Recognised as a Clearing House under the > Financial Services & Markets Act 2000. Reg in England No.25932 > Telephone: +44 20 7426 7000 Internet: > http://www.lchclearnet.com > > ************************************************************************************************* > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"