Hi,
A long time ago I created a Unix-script that took Server, Form and Request
ID as input. It created filters to the Email Attachment form that called
the script when a record was created with the correct ARTask-name, using
$PROCESS$. The Perform-Action-Add-Attachment replaced the original
ARTask-file with the newly created from the server disc.
Maybe you should try to create an ARFILTER-plugin that performs something
similar without the roundtrip to scripts and server disc?
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Hi,
>
> I was wondering if anybody knows of a way to define the Server parameter
> value in ARTask files attached to email notifications.
> We are running in the server group configuration, but the Server value
> always gets set to the physical server name rather than group alias.
> As a result, users occasionally cannot access the referenced entry if the
> source server is not up.
> We are on Remedy/ITSM 7.0.1.
>
> Thanks
> Jiri Pospisil
>
> IT Services
> LCH.Clearnet
>
>
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